1. Acceptance of Terms
Welcome to Grand Escapes! By accessing or using our website, located at www.grandescapes.com (the "Website"), and utilizing the travel services offered by Grand Escapes, located at 42 Oak Street, Suite 200, Asheville, NC 28801, including booking travel arrangements, you agree to be bound by these Terms and Conditions ("Terms"). These Terms constitute a legally binding agreement between you and Grand Escapes. If you do not agree with any part of these Terms, you must not use our Website or services.
Grand Escapes reserves the right to modify these Terms at any time without prior notice. Any changes to these Terms will be effective immediately upon posting on the Website. Your continued use of the Website and services after any changes are posted will constitute your acceptance of such changes. It is your responsibility to review these Terms periodically for updates.
2. Use of Website
The Grand Escapes Website is provided solely for your personal and non-commercial use. You agree not to use the Website for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Website or interfere with any other party's use and enjoyment of the Website.
You agree not to attempt to gain unauthorized access to any portion of the Website, including any servers, networks, or databases connected to the Website. You also agree not to use any automated means, such as robots, spiders, or scrapers, to access or collect information from the Website without our express written permission.
You are responsible for maintaining the confidentiality of any login credentials you may use to access certain features of the Website. You agree to notify Grand Escapes immediately of any unauthorized use of your account or any other breach of security.
3. Booking and Payment
All bookings made through Grand Escapes are subject to availability and confirmation by the relevant travel service provider (e.g., airlines, hotels, tour operators). Grand Escapes acts as an intermediary between you and these travel service providers and is not responsible for their acts or omissions.
When you make a booking, you will be required to provide accurate and complete information, including your name, contact details, and payment information. You are responsible for ensuring that all information you provide is correct. Grand Escapes is not responsible for any errors or omissions in the information you provide.
Payment for bookings is due at the time of booking unless otherwise specified. Grand Escapes accepts various forms of payment, including credit cards and debit cards. By providing your payment information, you authorize Grand Escapes to charge your card for the total amount of the booking, including any applicable taxes and fees.
Cancellation policies vary depending on the travel service provider. You are responsible for reviewing the cancellation policy for each booking before you make it. Grand Escapes is not responsible for any cancellation fees or penalties imposed by the travel service provider.
4. Liability and Disclaimer
Grand Escapes acts as a booking agent for third-party travel service providers. We do not own, operate, or control these providers, and we are not responsible for their actions, errors, omissions, or representations. Your legal recourse for any issues relating to the travel services provided lies with the specific third-party provider and not Grand Escapes. We take reasonable measures to ensure that the providers we work with are reputable and reliable, but we cannot guarantee their performance or safety.
Grand Escapes is not liable for any loss, damage, injury, or expense arising out of or in connection with your travel arrangements, including but not limited to: delays, cancellations, overbooking, strikes, force majeure events, acts of terrorism, or negligence of travel service providers. Our responsibility is limited to facilitating the booking process and providing customer support to the extent possible.
To the fullest extent permitted by applicable law, Grand Escapes disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Website will be error-free, uninterrupted, or free of viruses or other harmful components. You use the Website and our services at your own risk.
Grand Escapes' maximum liability to you for any claim arising out of or in connection with these Terms or your use of the Website and services is limited to the amount you paid to Grand Escapes for the specific booking in question. In no event shall Grand Escapes be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of business opportunities.
5. Intellectual Property
The Grand Escapes Website and all content included on it, including but not limited to text, graphics, logos, images, and software, are the property of Grand Escapes or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, distribute, or display any of the content on the Website without our express written permission.
The Grand Escapes name and logo are trademarks of Grand Escapes. You may not use these trademarks without our prior written consent. All other trademarks, service marks, and trade names appearing on the Website are the property of their respective owners.
By submitting any content to the Website, such as reviews or comments, you grant Grand Escapes a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
6. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms shall be resolved exclusively in the state or federal courts located in Asheville, North Carolina. You hereby consent to the jurisdiction of such courts.
If any provision of these Terms is found to be invalid or unenforceable, such provision shall be struck from these Terms, and the remaining provisions shall remain in full force and effect. The failure of Grand Escapes to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
7. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Grand Escapes
42 Oak Street, Suite 200
Asheville, NC 28801
Phone: (828) 555-0123
Email: info@grandescapes.com
Our customer service representatives, including Eleanor Vance and James Harding, are available to assist you during business hours from 9:00 AM to 5:00 PM, Monday through Friday.
8. Entire Agreement
These Terms and Conditions, together with our Privacy Policy and any other policies or guidelines posted on the Website, constitute the entire agreement between you and Grand Escapes with respect to your use of the Website and services and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Grand Escapes.