Introduction
Grand Escapes ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our website, grandescapes.com (the "Site") and our services (the "Services"). By using the Site or our Services, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information
We collect personal information that you provide to us directly, such as when you:
- Create an account
- Book a trip or service
- Contact us with inquiries or requests
- Subscribe to our newsletter
- Participate in surveys or promotions
The types of personal information we may collect include:
- Name
- Email address
- Phone number
- Mailing address
- Date of birth
- Passport information
- Payment information (credit card details)
- Travel preferences
Non-Personal Information
We also collect non-personal information automatically as you use the Site. This information may include:
- IP address
- Browser type
- Operating system
- Referring website
- Pages you visit on our Site
- Time and date of your visit
How We Use Your Information
We use your personal information for various purposes, including:
- Providing and improving our Services
- Processing your bookings and payments
- Communicating with you about your bookings or inquiries
- Sending you newsletters, promotional offers, and other marketing communications (with your consent)
- Personalizing your experience on our Site
- Conducting research and analysis
- Preventing fraud and abuse
- Complying with legal obligations
We may use non-personal information for any purpose, including:
- Analyzing trends
- Administering the Site
- Gathering demographic information
- Improving our Services
How We Share Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who help us provide our Services, such as payment processors, booking platforms, email marketing providers, and data analytics providers.
- Travel Partners: We may share your information with hotels, airlines, tour operators, and other travel partners to fulfill your bookings.
- Legal Compliance: We may disclose your information if required by law or legal process, or if we believe it is necessary to protect our rights or the rights of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with third parties with your consent.
We require our service providers and travel partners to protect your personal information in accordance with this Privacy Policy and applicable law.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Using encryption to protect sensitive information during transmission
- Storing your information on secure servers
- Limiting access to your information to authorized personnel
- Regularly monitoring our systems for security vulnerabilities
Despite our efforts, no security system is perfect, and we cannot guarantee the absolute security of your information. In the event of a data breach, we will notify you as required by applicable law.
Your Rights
You have the following rights with respect to your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to correct inaccurate or incomplete personal information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Withdrawal of Consent: If you have provided consent to the processing of your personal information, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us at privacy@grandescapes.com. We may require you to verify your identity before processing your request.
Cookies and Other Tracking Technologies
We use cookies and other tracking technologies to collect information about your use of the Site. Cookies are small data files that are stored on your device. We use cookies for various purposes, including:
- Remembering your preferences
- Analyzing how you use our Site
- Personalizing your experience
- Serving you with relevant advertising
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site. For more information, please see our Cookies Policy.
Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@grandescapes.com. If we become aware that we have collected personal information from a child under 16, we will take steps to delete the information as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "Effective Date" below. Your continued use of the Site or our Services after the Effective Date constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Grand Escapes
Privacy Department
42 Oak Street, Suite 200
Asheville, NC 28801
Email: privacy@grandescapes.com
Phone: (828) 555-0123
This Privacy Policy is effective as of November 4, 2024.
Our Data Protection Officer is Amelia Hernandez, who can be reached at the email address above.
Grand Escapes is committed to complying with all applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). We provide specific rights to California residents and EU residents as outlined in those laws. If you are a resident of California or the European Union, please refer to the respective sections of our website for more information on your rights and how to exercise them.